Support email: firstgram.official@gmail.com
Service provider: CHEN NING YU
Last updated: August 24, 2026
Target response time: within three business days
Please include your iPhone model, iOS version, Firstgram version, the steps that caused the problem, the expected and actual result, and the approximate time of the problem. Screenshots should not contain private photos, passwords, complete payment details, or other unnecessary sensitive information.
Firstgram requires camera access for live camera guidance. Saving a captured photo requires permission to add photos to your photo library. You can change these permissions in iOS Settings. Camera features should be tested on a physical iPhone; iOS Simulator does not provide the complete camera experience.
Firstgram supports accounts, profiles, posts, follows, Flowers, blocks, and reports. If Sign in with Apple or an account request fails, confirm that your network connection is available and try again. For a moderation appeal, include the account and content details needed to identify the decision without sending your password.
If an Apple purchase sheet did not appear, a purchase was cancelled, or your F Coin balance did not update:
Do not email complete card information or your Apple Account password.
Apple handles App Store payment refunds. Submit refund requests through Apple Report a Problem. After Apple approves or reverses a transaction, Firstgram may need time to receive and process the updated transaction. A refunded F Coin purchase may reduce the balance or create a debt if those F Coins were already spent.
If F Coin was deducted but a Creator Kit is not available, do not buy the same Kit again. Reopen Firstgram, confirm that you are using the same account, and contact support with the Kit name and approximate purchase time.
Use the in-app account deletion control. External purchase-account deletion may continue in the background when RevenueCat or Apple processing is pending. If the App reports that deletion is still processing, reconnect to the internet and try again later rather than creating a second deletion request.
Deleting a Firstgram account removes its active F Coin balance and Creator Kit ownership. Creating a new account does not restore them. Apple and RevenueCat may retain transaction records required for refunds, fraud prevention, accounting, disputes, or law.
Email firstgram.official@gmail.com for a privacy request, content report, or moderation appeal. We may request reasonable information to verify your identity or locate the relevant record.